Eternal Spring Weekly Office Emails: Service Terms (v1.4)

Effective November 4, 2026 · Version weekly-terms-v1.4

These terms are between Eternal Spring ("we", "us") and the business that signs up ("you"). They cover the weekly office email service only.

1. What we do. Once a week you send us a list from your business. From it, we write drafts for you to check and send yourself:

follow-up notes to people who got a quote but haven't booked;
friendly reminders about bills that are past due;
review-request notes for finished jobs;
filled-in bills made from the numbers you give us.

We aim to send your drafts in about 3 business days. That is an estimate, not a promise.

2. Plans and price.

$159 a month for up to about 15 jobs a month, or $199 a month for up to about 40 jobs a month. A "job" is each customer line in your weekly lists over the month: a finished job, an open quote or a past-due bill.
No setup fee.
If you go over your plan for 2 months in a row, we'll email you about moving to the next plan. Nothing changes unless you say yes. Above about 40 jobs, we'll give you a price first.
Billing is through our payment processor. We charge you monthly, ahead of time, starting on the day you sign up and on the same date each month after that. Prices are in U.S. dollars, plus any tax that applies.
Insurance job paperwork (add-on): $99 a month, only with a weekly admin plan ($159 or $199). Month to month. Cancel anytime the same way as your weekly plan. Each open insurance job counts toward the same about-15 or about-40 job limit as your other weekly-admin jobs. One pool, not two.

3. Month to month; how to cancel.

Your plan renews each month until you cancel. Before you pay, we show you the price, that it renews monthly, and how to cancel, and you check a box to agree. After you sign up we email you a copy of these terms, the price and how to cancel.
Cancel anytime, online, from the billing link in your receipt email, or by emailing support@eternalspringai.com. We confirm by email. Your plan keeps working until the end of the month you've paid for, then stops. We don't refund part months.
If we change the price, we email you at least 7 days and no more than 30 days before the change, and tell you how to cancel. Once a year we email you a reminder of your plan, its price and how to cancel.

4. If a payment fails. We email you. If it stays unpaid 7 days after that email, we may pause your drafts until it's paid. No late fees.

5. What we don't do.

We don't send anything to your customers. We don't text. We don't log in to your accounts.
We don't collect debts. We don't contact your customers, take payments for you, or get paid based on what you collect. Reminders are friendly notes in your name, for you to send or not.
We don't give legal, tax or accounting advice. Your tax rate and what is taxable come from you.
We don't promise results, such as more jobs, faster payments or a number of reviews.

6. Your part.

You check each draft and its numbers, change what you like, and send it from your own email. You are the sender.
You have the right to use the customer information you send us and to email those customers.
You honor requests to stop emailing, and you keep a list of people who asked.
If an email asks for a review or offers your services, it includes your business's street address and a simple way to opt out.
Review asks: you list each finished job, and the same note goes to each of those customers, happy or not. You don't offer anything for a review, ask only happy customers, or ask staff or family to post reviews.
Past-due reminders: you follow the laws on collecting your own bills, including California's. You stop reminders if a customer disputes a bill, asks you to stop, or has a lawyer for it. You don't add fees or threats. You don't send a reminder for a bill more than 1 year past due without checking the rules first.

7. Your customer information.

Send only what we need: names, emails, the job, quote or bill, and amounts. Don't send card numbers, bank account numbers, Social Security or driver's license numbers, passwords, or health details. If you do, we delete them.
We act as your service provider. We use your customer information only to make your drafts and bills and to support this service. We don't sell or share it, use it for our own marketing, or combine it with other businesses' data. Our service providers handle it only to help us do this work, under written data terms.
We protect it with reasonable security. If we learn that someone got to it without permission, we tell you within 72 hours and help you with any notices you need to send.
Deletion: we delete your lists and our working copies within 30 days after we send that week's drafts, and delete the rest within 30 days after your plan ends. Ask us anytime to delete a customer's information or the whole lot, and we will.
If a customer contacts us about their information, we send the request to you.

8. Mistakes. If a draft has a mistake we made, tell us within 30 days and we'll fix it.

9. Limit on liability. Neither of us is liable to the other for indirect or lost-profit damages. Our total liability is limited to what you paid us in the 12 months before the claim. These limits don't apply where the law doesn't allow them.

10. Changes and law. If we change these terms, we email you first and tell you how to cancel. California law applies.

11. Insurance job paperwork (optional add-on)

This section covers the optional Insurance job paperwork add-on only. Sections 1–10 still apply. If this section conflicts with them on the add-on, this section controls for the add-on.

Price and limits.

$99 a month, only while you also have a weekly admin plan ($159 or $199).
Each open insurance job counts toward the same about-15 or about-40 job limit as your other weekly-admin jobs.
Billing, renewal, cancel and failed-payment rules are the same as sections 2–4. Before you pay, we show you the full monthly total (weekly plan + this add-on), that it renews monthly, and how to cancel, and you check a box to agree.

What we do.

Each week you email us what's new on your open insurance jobs: photos, estimates, repair orders, supplements and invoices.
We put each job's papers in its own folder and keep a simple list: RO number, claim number, insurer, status, dates and next step. The list does not include the vehicle owner's name, phone, email or address.
Each week we email you a list of papers that look missing, based only on what you've sent us.
When you ask, we put one job's papers together in order, as one file. You check it and send it yourself. Your original records stay with you.
Every packet's cover list says exactly: "Copy put together for [your business name] from files it sent. [Your business name] keeps the original records."
Need something added? Ask us. We'll tell you in writing if we can do it, before we start.

What we don't do.

We don't talk to insurers, adjusters, appraisers or your customers, in any name. We don't use their portals.
We don't log in to any of your accounts.
We don't sign, hold or send any authorization, direction-to-pay, assignment or release. We never act as your agent.
We don't change, add to, re-date or rewrite any estimate, invoice, photo or supplement. We only rename, sort and combine what you send.
We don't judge damage or give legal or insurance advice.
We can't promise how a claim turns out, what it pays, or how fast.

Your files and privacy.

Prefer a folder you own (for example your own Google Drive) that you share with weekly@eternalspringai.com. We keep no copies of the claim files outside that folder: nothing in our other Sheets, Drive, memory, logs or systems.
If you can't share a folder, we use one dedicated folder for your shop only. We delete each claim's files within 30 days after we send its packet, or after you tell us the claim is closed. Whatever is left is deleted within 30 days after this add-on or your weekly plan ends. Each deletion is logged with the date.
We act as your service provider under California privacy law. We use these files only to do this work. We don't sell or share them, use them for our own marketing, or combine them with other businesses' data. Our service providers handle them only to help us do this work, under written data terms.
We protect them with reasonable security. If we learn that someone got to them without permission, we tell you within 72 hours and help you with any notices you need to send.
Ask us anytime to delete a claim's files or the whole lot, and we will under the periods above.

Sensitive items.

Before you send, please black out driver's license numbers, Social Security numbers, card and bank account numbers, and any injury or medical details.
If a file still has those items, we don't open or use it further. We delete it within 2 business days and ask you to send it again with those items blacked out.

Who this is for.

This add-on is for licensed auto repair shops only, as an office-help add-on to your weekly plan. It is not for vehicle owners or insureds, and it is not public-adjuster work.

12. Review request help

This section covers the Review request help plan. Sections 3, 4 and 6-10 also apply to it. If they conflict, this section controls for this plan.

Price. $400 setup, then $100 a month starting 30 days after you sign up. Renews each month until you cancel. Prices are in U.S. dollars, plus any tax that applies. The setup fee covers work done and isn't refunded once we've sent your first draft. Cancel anytime from the billing link in your receipt email or by emailing support@eternalspringai.com. Your plan runs to the end of the paid month, then stops.

What we do. We write one review-request email in your voice for you to approve. Each month you send us your list of finished jobs, and we send back the emails for you to send yourself. We also draft replies to reviews you forward to us. We aim to send drafts in about 3 business days. That is an estimate, not a promise.

What we don't do. We don't send anything to your customers. We don't log in to your accounts or post reviews or replies. We don't write reviews or post as a customer. We don't suggest star ratings or what customers should say. We can't promise more reviews or better ratings.

Your part.

Send the same note to everyone on your finished-jobs list. Don't leave anyone out based on how the job went.
Don't send it to staff or family, and don't offer anything for a review.
Never ask a customer to change or take down a review, and don't offer refunds or anything else for that.
Each email includes your business's street address and a way to opt out. Honor opt-outs within 10 business days and keep a list of people who asked.
Quote a customer's review on your website or handouts only after they reply YES to: "May [shop] quote your review on its website and handouts, with your first name and last initial? We won't change its meaning. Reply YES to agree." Keep that reply. Shorten a quote only with "..." and never in a way that changes its meaning.

Your customer information. Section 7 applies. We delete each month's finished-jobs list within 30 days after we send that month's emails, and everything else within 30 days after your plan ends.

13. Domain care

This section covers our Domain care plans. Sections 3, 4 and 6-10 also apply. If they conflict, this section controls for these plans.

Price.

Domain care on its own: $75 setup, then $200 a year. Renews each year until you cancel.
Domain care with your website plan: $75 setup, then $17 a month starting 30 days after you sign up, added to your website plan ($299 setup + $49 a month). Renews each month until you cancel.

Prices are in U.S. dollars, plus any tax that applies. The yearly or monthly fee covers your domain's registration and our domain upkeep.

What we do. We register your domain in your business's name, set up its records for your website and email, keep auto-renew and the transfer lock on, and email you before each renewal. We don't provide email mailboxes, legal advice or help with domain disputes.

Your domain is yours. Your business is listed as the domain's owner. It sits in your own Cloudflare account, which we help you open with your business email, and we're added to help manage it. Cloudflare requires its own name servers for domains it registers.

If we hold the account. If you ask us to keep the domain in our account, your business is still the listed owner, we pay the registrar from your plan fee, and we move it to you whenever you ask.

Your part. Give true business contact details and keep them current. Keep your contact email working, and click any check email from the registrar; an unchecked email can get the domain paused. Keep a working payment card on the account that pays.

Renewals and reminders. We keep auto-renew on and email you about 30 days and 7 days before each renewal. These are reminders to help you; they are not a promise the domain can never lapse. If a renewal fails because of our card or our account, we pay the renewal and any restore fee to get it back. If it fails because your payment lapsed or because of a registrar or registry problem, a late renewal may carry the registry's restore fee, which the registrar sets.

Auto-renewal notice. By ticking the box at checkout you agree the plan renews automatically until you cancel. Your receipt repeats these terms and how to cancel. For the yearly plan, we email you 15 to 45 days (we use 30) before each yearly charge with the amount, the date and how to cancel. We email you at least 30 days before any price change takes effect, and you can cancel before it does.

Cancel anytime. Cancel online from the billing link in your receipt email, or by emailing support@eternalspringai.com. The yearly plan stops renewing and your domain stays registered to the end of the paid year; the unused part of the year isn't refunded. The monthly plan runs to the end of the paid month, then stops.

Leaving and moving your domain. Within 2 business days of your request or the end of your plan, we unlock the domain and give you its transfer code, or move it into your own account, and remove our access. You get your domain even if a bill is unpaid; we may stop other services until it's paid. Your domain settings stay as they are until the move. A normal handover within 30 days of your plan ending has no extra fee. A new registration or an owner change can block moving the domain to another company for 60 days. That is the registry's rule, not ours.

Refunds. The setup fee is refunded in full if we haven't registered or set up anything yet. Once we start that work, it isn't refunded. Registry and registrar fees can't be refunded once paid.

Name choice. We do a basic name search and tell you what we see. That isn't legal clearance. You choose the name and are responsible for your right to use it. We may decline a name that looks like another business or brand.

Limits. We don't promise your domain or website will always be online. Our total liability for these plans is limited to what you paid us for them in the last 12 months.

Records. We keep a record of the work we do on your domain for 4 years after your plan ends. We never keep your passwords or transfer codes.

Contact: support@eternalspringai.com · Mailing address: 27702 Crown Valley Pkwy Ste D4 #2006, Ladera Ranch, CA 92694

Eternal Spring is a business name of Gregg Silverman, a California sole proprietor.